Items can be returned within 14 days of purchase for a full refund or exchange.
To be eligible for a return, items must be unused, in the original packaging, and in the same condition that you received them.
Certain items, including personalized, final sale, or perishable goods, are not eligible for return. Please see the product page for specific eligibility.
2. Proof of Purchase
A valid receipt or proof of purchase is required for all returns and exchanges. If you do not have proof of purchase, please contact our Customer Support team for assistance.
3. How to Initiate a Return
To start a return, please contact us at [customer service email or phone number]. We will guide you through the return process and provide a return authorization if eligible.
For online purchases, return shipping instructions will be provided, and we will supply a shipping label if applicable.
For in-store returns, bring your item and receipt to any of our locations.
4. Refunds
Once your return is received and inspected, we will send you an email notification of approval or rejection.
Approved refunds will be processed back to your original payment method within 5-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
Exchanges are available for items that are defective, damaged, or incorrectly shipped. If you need an exchange, please reach out to us directly so we can reserve your replacement item.
6. Return Shipping Costs
If your return is due to an error on our part (e.g., you received the wrong or defective item), we will cover the return shipping cost.
For other returns, the cost of return shipping will be deducted from your refund unless otherwise stated.
7. Non-Returnable Items
Gift cards, downloadable software, health and personal care items, and clearance items are not eligible for return or refund.
Please check specific item listings for additional details on return eligibility.
8. Contact Us
If you have questions about our return policy or need further assistance, please contact us .
